Compulsory prescription for the online sale of traditional medicines: Consumer Protection Authority

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The Central Consumer Protection Authority (CCPA) on Thursday instructed e-commerce operators not to sell Ayurvedic, Siddha and Unani medicines without a valid prescription from users.

“The e-commerce platforms have been advised that the sale or facilitation of the sale of these medicines should only be done after a valid prescription from a registered Ayurvedic, Siddha or Unani practitioner is uploaded by the user on the platform. Consuming such drugs without medical supervision can lead to serious health complications,” the notice added.

He added that such products should have labels that read “Warning: Take under medical supervision” in English and Hindi.

The notice added that a public notice issued by the Ministry of Ayush in 2016 stated that Ayurvedic, Siddha or Unani medicines “should be taken under medical supervision and their purchase online without medical consultation should be avoided”.

The Authority monitored issues affecting consumer welfare. Recently, it published guidelines on the collection of service charges in hotels and restaurants and on the prevention of misleading advertisements and claims.

“To protect the rights of consumers when shopping online, the CCPA has issued a notice to all e-commerce entities in the marketplace to ensure that sellers’ details, including the name and telephone number of the responsible complaints, are provided in a clear and accessible manner, displayed prominently to users of the platform,” he added.

In recent months, the CCPA has also issued safety advisories warning consumers against purchasing products that do not bear a valid ISI mark and violate BIS standards.

Published on

July 15, 2022

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